TERMS AND CONDITIONS
Our shipping charges are $12 per order and free shipping for orders over $75 (Australia only). For orders within Australia we use Australia standard post. All orders will be shipped within 3 working days, unless otherwise specified. If your order is urgent, please let us know and we will do our best to meet your deadline. If you have not received your order within 7 working days, please notify us at firstname.lastname@example.org If you require international shipping please contact us by filling out a contact form on our website and if possible we will get back to you with an international shipping quote. (Candles only)
If your item is deemed faulty we will gladly exchange or refund. All returns must be shipped back to Illatos Lang within 7 working days from purchase. We will access the damage and send out another item at our discretion. We will not refund or exchange for change of mind.
Please return any faulty items to: Illatos Lang, PO Box 22, Balgowlah, NSW 2093 (Please include your name, order number and details of exchange)
Please note that products may not appear as they are on our website. The appearance of your candles may differ in colour and shape due to their raw and natural ingredients.
Here at Illatos Lang we are committed to protecting your privacy and personal information.
Illatos Lang will collect personal information from you such as your name, email and home or work address and phone number. Your information will be used for our purposes only to process your order and inform you of upcoming products and special offers. If you do not wish to receive further information, please send us an email at email@example.com
We will not sell, rent or distribute your personal information to any third parties.
If you have any further questions we would love to hear from you firstname.lastname@example.org